Frequently Asked Questions


iBeat is a sleek and stylish watch that continually monitors your heart and alerts you of life-threatening heart emergencies such as sudden cardiac arrest. It functions like an everyday watch - shows you the time and allows you to set an alarm or timer - but it also includes an emergency help button that when pressed, notifies your emergency contacts, our dispatch team, and if needed, 911.
We have begun taking online pre-orders and will ship the watch, first come, first served, beginning in July 2018. Simply click the 'Pre-Order' button on our website to buy an iBeat Watch. We will send email updates as the exact shipping date nears.
The iBeat Watch retails for $249. If you order today, you'll get one month of free monitoring (a $20 value). The monitoring fee covers our 24-hour dispatch support and cellular functionality. After your free month, the monitoring fee is $20 per month. There is no commitment to continue the monitoring service after your free month. Should you forgo the monitoring fee, the watch will still function, but it will not be able to alert your emergency contacts or 911.
Medical-grade sensors continually monitor your heart for life-threatening emergencies such as your heart slowing or stopping, or blood flow to heart slowing or stopping. If the device detects an incident, it will ask if you are okay. If the user selects ‘No’ or is unresponsive for ten seconds, iBeat will notify the user’s emergency contacts and our around-the-clock dispatch team.
No. The iBeat smartwatch is fully cellular. There is a $20 per month service fee which covers our 24-hour dispatch support and cellular functionality (which is how your emergency contacts and 911 get notified). By pre-ordering the watch today, you get one month of this service for free.
The iBeat smartwatch does not need cell coverage to continually monitor and analyze your heart health, but in an emergency, the device's ability to contact our dispatch team, your emergency contacts, and emergency services is dependent on cell connection. Should you happen to be in a no coverage area during an emergency, the device can send out an audible beacon that can alert anyone in your local area.
The iBeat Watch comes in two sizes - medium and large. The band can be adjusted ensuring a comfortable fit for wrists of all sizes, but in order for the watch's sensors to properly measure your heart activity, the iBeat watch works best on wrists at least 5 inches or larger in circumference.
Our medical-grade sensors continually monitor your heart for slowing, stopping, or irregular beating that may trigger a life-threatening emergency such as sudden cardiac arrest. It is not intended to diagnose, treat, mitigate, cure, or prevent any disease or condition, but is rather a notification device that can immediately alert family, loved ones, and emergency respondents in the case of an emergency.
The iBeat Watch does have built-in fall detection technology, but this functionality will not be available until the end of 2018. If you have already pre-ordered or plan to pre-order an iBeat Watch, the fall detection feature will be included and wirelessly updated to your current device when it's available.
When you buy an iBeat Watch, you may set up your emergency contacts in the online dashboard. If an emergency happens, your contacts will be notified via text message or a call from our dispatch center.
Very easy! The iBeat Watch comes with large-font, easy-to-follow instructions for setup, and should take no longer than five minutes to get up and running.
Yes. The iBeat smartwatch operates similar to a cell phone and users with pacemakers should follow guidance from their doctor. Please note thought, it is not meant to replace your pacemaker or defibrillator.
The iBeat smartwatch will last 5-7 days before needing to be recharged. The device comes with an attachable battery that easily clips on to the side of the watch face, allowing you to wear the watch 24/7, even while charging it. The watch only takes one hour to charge. Once your device is fully charged, the battery pack can be plugged into a wall outlet or your USB drive.
Yes, the iBeat Watch is meant to be worn 24/7 so it is water resistant up to 3ATMs and can be worn in the rain, while washing your hands, bathing, etc.
Of course! The iBeat Watch was designed to be worn around-the-clock, and it's an FCC and carrier-certified device that transmits far less frequencies than a standard cell phone. The sensor technology has been thoroughly tested, and it is completely safe to wear on your wrist and skin.
In the event of an emergency, the iBeat smartwatch will always ask you if you're having an emergency before taking action to dispatch 911. If it's a false alarm, you'll have ten seconds to tap the watch and say you're okay before we escalate. Additionally, the watch will first notify our dispatch team who then fields the call to 911, preventing any unnecessary false 911 calls.
You, your doctor, or anyone else that you authorize may access our secure online dashboard where you can view your data including your daily, weekly, and monthly heart rates and patterns. You may also download the raw data to share with your provider.
Currently, the iBeat smartwatch is only available and functional in the United States. In the near future, we plan to offer an international version of iBeat with multi-language support.