Frequently Asked Questions

FAQ

iBeat is a sleek and stylish watch that continually monitors your heart and alerts you of oncoming life-threatening heart emergencies such as sudden cardiac arrest. It functions like an everyday watch - shows you the time and allows you to set an alarm or timer - but it also includes added features like step tracking and a Help On-Demand button that enables you to call your emergency contacts or our dispatch team in any emergency.
We have begun taking online pre-orders (currently 50% off retail) and will ship devices at the end of 2017. Simply click the Pre-Order button now on our website to buy an iBeat watch. We will send email updates as the exact shipping date nears.
The iBeat Watch currently costs $129 (a 50% off savings from MSRP). Once available and in stores, the watch price will increase to $259. If you order today, you'll get three months of free monitoring (a $60 value). The monitoring fee covers our 24-hour dispatch support and cellular functionality. After your free three months, the monitoring fee is $20 per month. There is no commitment to continue the monitoring service after your free year. Should you forgo the monitoring fee, the watch will still function, but it will not be be able to alert your emergency contacts or 911.
Hyper-sensitive sensors continually monitor your heart for life-threatening emergencies such as your slowing or stopping. If the device detects an incident, it will ask if you are okay. If the user selects ‘No’ or is unresponsive for ten seconds, iBeat will notify the user’s emergency contacts and our around-the-clock dispatch team.
Nope! The iBeat smartwatch is fully cellular. There is a $20 per month service fee which covers our 24-hour dispatch support and cellular functionality. By pre-ordering the watch, you get three months of free service.
The iBeat smartwatch does not need cell coverage to continually monitor and analyze your heart rate, but in an emergency, the device's ability to contact our dispatch team, your emergency contacts, and 911 is dependent on cell connection. Should you happen to be in a no coverage area during an emergency, the device can send out an audible beacon that can alert anyone in your local area.
The iBeat smartwatch strap can be adjusted ensuring a comfortable fit for wrists of all sizes, but the current version of the iBeat watch works best on wrists at least 4.5 inches or larger in circumference.
Our medical-grade sensors continually monitor your heart for slowing, stopping, or irregular beating that may trigger a life-threatening emergency. It is not intended to diagnose, treat, mitigate, cure, or prevent any disease or condition, but is rather a notification device that can immediately alert family, loved ones, and emergency respondents in the case of an emergency.
When you buy an iBeat watch, you may set up your emergency contacts in the online dashboard. If an emergency happens, your contacts will be notified via text message or a call from our dispatch center.
Very easy! The iBeat watch comes with large-font, easy-to-follow instructions for setup, and should take no longer than five minutes to get up and running.
The iBeat smartwatch operates similar to a cell phone and users with pacemakers should follow guidance from their doctor. It is not meant to replace your pacemaker or defibrillator.
When you buy an iBeat watch, you may set up your emergency contacts in our online dashboard. In the case of an emergency, your contacts will be notified via text message, or a call from our dispatch team.
The iBeat smartwatch will last 5-7 days before needing to be recharged. The device comes with an attachable battery that easily clips on to the side of the watch face, allowing you to wear the watch 24/7, even while charging it. The watch only takes one hour to charge. Once your device is fully charged, the battery pack can be plugged into a wall outlet or your USB drive.
Yes! The iBeat watch is meant to be worn 24/7 so it is water resistant and can be worn while showering, surfing, swimming, bathing, washing your hands, etc.
Of course! The iBeat watch was designed to be worn around-the-clock, and it's an FCC and carrier-certified device that transmits far less frequencies than a standard cell phone. The sensor technology has been thoroughly tested, and it is completely safe to wear on your wrist and skin.
In the event of an emergency, the iBeat smartwatch will always ask you if you're having an emergency before taking action to dispatch 911. If it's a false alarm, you'll have ten seconds to tap the watch and say you're okay before we escalate. Additionally, the watch will first notify our dispatch team who then fields the call to 911, preventing any unnecessary false 911 calls.
You, your doctor, or anyone else that you authorize may access our secure online dashboard where you can view your data data including your daily, weekly, and monthly heart rates and patterns, as well as download the raw data.
Currently, the iBeat smartwatch is only available and functional in the United States. In the near future, we plan to offer an international version of iBeat with multi-language support.